The screenshot example below shows the two files in this application. This app is a skimmed-down app that allows a call center, help desk or local IT Support to quickly gather asset information on configuration and application software installed on the computer. It allows saving the information in several formats which can be attached, or pasted into service tickets, email or other uses.
The screenshots above are of other tools and commands such an app is capable of. One of things I would like to mention is that the users of the tool such as help desk personel do not have to know Microsoft Powershell becuase the tool can be built in such a way to require administrative priveledges, and to use elevated commands inside the applications code.
Once the Powershell tool exits and closes the process the elevated priveledges end as well and the system is left to it’s previous state depending on commands built into the Powershell application.
This allows help desk personel to exponentially increase thier ability to resolve issues on 1st call without 2nd or 3rd level support or even the need for desktop support tech to be assigned tickets and request for local dispatch.
The tasks the app can complete and perform are almost limitless and can be determined by company needs and goals or objectives.